Social commerce spotlight: Are trust issues to blame for slow f-commerce uptake? | SMI
Home » Social Commerce, Social Commerce Spotlight Social commerce spotlight: Are trust issues to blame for slow f-commerce uptake? Submitted by Rachel England on January 13, 2012 – 6:46 am2 Comments Security concerns and trust worries are playing a big role in a general apprehension towards Facebook shopping, a new survey by the Ponemon Institute and ThreatMetrix suggests. The study surveyed 722 American ‘active users of the Internet’, who each spend an average of 24 hours per week online. Sixty-seven percent of respondents said – pre-holiday season – that they planned to spend more on Internet purchases than on in-store purchases, but where does the balance lie between traditional online shopping and Facebook-centric shopping? The report reveals that only 32 percent of the people surveyed said they’d ever browsed a brand’s Facebook page and then made a purchase on the brand’s website, and only one in five said they’d made a purchase directly through…





